virus

Say Goodbye to Malware!

Malware, malware, malware with every link you click the potential for trouble exists: Mackeeper, Shoopy, Advanced Mac cleaner, Megabackup, Zip Cloud …

None of these programs do you any good and in most cases get in the way of your Macs performance. How do they get on your computer? We don’t know the definitive answer - you may have asked to have Mackeeper installed under the impression that it does help. In most instances though they enter your world via some pop up from the Internet such as “Your Flash Player is out of date - click here to update now”. It looks real but you’ve no way to tell - so DON’T click on it.

Though these pests are good for our business they’re bad for you. To help combat this irritant we’ve rolled out CapMac Health Care. This is a piece of software we install on your computer that will alert us if you have Malware. At the same time we’ll install a program, Malwarebytes, that will clean up any nefarious programs that might have been installed. Cost to do this? The install is free, and only $5/month to have us alert you if there's an issue found. For business customers there’s a $20 monthly minimum for up to 4 computers and $5.00/month for each additional computer.

Our Health Care program also checks the following:

• Hard Drive Space
• Hard Drive Errors
• RAM issues
• Time Machine failures
• Missing Hardware
• Failing Batteries
• RAID issues
• and a whole lot more

To date, the software runs more than 75 checks on your Mac. Find out before it’s too late that your hard drive is failing, you need more RAM or you haven’t backed up to Time Machine in awhile.

I WANT IT! How do I get it? For individuals bring your computer in and we’ll install CapMac Health Care and Malwarebytes, it's a same day installation. For the business customer, give us a call or drop Dave an email, and we’ll schedule a time to install CapMac Health Care - your first 30 days are free, if you stay with the program we’ll bill you, at an annual rate after the free trial period.

Privacy & other fine print
• CapMac Health Care does NOT have access to personal information such as files stored on your computer’s hard drive(s).
• CapMac Health Careoperates 24/7/365 – alerts will be sent to Capitol Macintosh 24/7/365 but will only be acted upon during normal business hours.
• CapMac Health Careoffers no guarantees as to anticipation of or limiting liability of computer downtime. CapMac Health Care should be considered an extra tool in the IT toolbox to assist the client and Capitol Macintosh at providing improved, proactive service and response.

Adware

Adware is a rapidly-growing menace on the Mac. Adware programs are multiplying like the proverbial rabbits. Worse, most of them aren’t detected in any way by any anti-virus software, including Apple’s built-in anti-malware protection. Even when one is detected by anti-virus software, allowing that software to remove the detected files often won’t fully remove the adware.

The best way to avoid adware is to pay close attention to what you’re downloading. Adware typically comes attached to (or in place of) junk software offered by bad sites, or sometimes a bad site will wrap legitimate software in an adware installer. Obviously, you need to avoid such untrustworthy downloads.

However, there is one thing that adware almost always does that will help you identify it: present a license agreement! License agreements are often displayed by installers, requiring the user to click an “Agree” button or something similar, and people typically just click whatever button they need to to make this go away and get on with the installation. Don’t do that! Get in the habit of at least skimming those license agreements, and if you’re being asked for permission to install something other than the software you intended to download, quit the installer and trash it.

If you think you might be infected with some kind of adware bring your computer in and we’ll thoroughly check it out.

No, No, NO Don't Call!

Please help your fellow Mac users and forward this message to anyone you know who has an Apple computer. Every day, a computer comes in that's allegedly has been infected with all kinds of "bad" stuff.

Though your warning may look different than the above image, the modus operandi is exactly the same:

• stubborn pop-ups that make it almost impossible to close the browser

• urgent warning to call a toll-free number

• a screen “showing” all types of “infections” on your computer

Do NOT call the number provided! The very people you're calling (unless you’ve requested help Apple will NEVER call you), and want your money, are the people who caused the problem to begin with.

We’ve written about this issue several times, posted on Facebook, Tweeted, but folks come in every day that did call the number and did pay an exorbitant fee to have the “problem” fixed.

If you see the pop-up message (it takes many different forms) don’t worry your computer has not been infected; your data has NOT been breached. In some cases, you can close the pages normally but other times you can’t. That’s because these crooks use JavaScript code to push a new alert window so quickly after you’ve clicked ‘OK’ that you cannot normally exit by closing the window or tab.

For the people who do give remote control of their computer, the “technician” will run a scan in the Terminal or perhaps show the Console logs and flag anything in there as a virus or severe infection. Typically they also install malware programs causing you further pain. Yes the people you’re calling AND paying money - we’ve heard from $200 to $1000 - are the very crooks causing the problem. Get your money back!

If you need help getting rid of the installed malware - bring the computer to us. It’ll cost less than what the crooks want.

One more thing: many of the program that claim to prevent malware and other issues actually cause them. Currently your Apple does NOT need any third party help. We'll let you know when you should worry.