Do You Have Malware?

The Malware/Adware “Manual”

If you have any of the following “programs” on your Mac then you have Malware and we have the solution:

Spigot is an adware company responsible for a number of different adware programs.

Crossrideris a very suspicious search engine, which has been accused for continuous redirects to unknown websites, altered search results, tracking of people's search sessions and similar problems that can't be ignored.

Genieo is still pulling many ofthe same tricks – changing the search engine to Bing, and installing all kinds of junk that runs in the background and modifies browser behavior.

iLivid takes over websites and automatically downloads unless you kill the browser window. It seems to like sites where you're expecting a download and exploits your expectation that you're getting the download you want.

This adware will redirect you to different pages and inject content, such as an odd set of navigation controls floating over the page, into pages in your web browser.

WalletBee is promoted as a useful tool that’s supposed to help people save time and money. However, security experts have already attributed it to an adware or potentially unwanted program, which may initiate various undesirable operations, such as redirects, ads, and other things. In addition, it may also record your browsing activities and collect various information.

Onesearch is a program that’s bundled with other free software downloaded off of the Internet. Once installed it will set the homepage and search engine for any installed browsers to without your permission.

JDI Backup
just read this:

Mac Keeper
MacKeeper provides questionable value to most users, can destabilize an otherwise stable Mac, and embeds itself so thoroughly into the operating system that removing it is an uncomfortable and weird process.

MegaBackup exemplifies misleading software that attempts to convince Mac users to purchase the license under false pretenses.

Advanced Mac Cleaner
Advanced Mac Cleaner floods the victim’s experience with annoying warning messages. It dupes the user into thinking that their machine has got numerous problems hindering normal performance.

Shoppy is an adware program, that displays pop-up ads and advertisements on web pages that you visit. These advertisements will be shown as boxes containing various coupons that are available, as underlined keywords, pop-up ads or advertising banners.

is some sort of cloud-storage service with a doubtful reputation. The OS X client is sometimes distributed along with the "SearchProtect" malware. Although ZipCloud may not be malicious itself, it should be deemed suspect by virtue of the company it keeps.

Please note the above is NOT a complete list - just a few of the bad guys we’ve come across. The list does continue to grow though and we will stay on top of it. How can you tell if you have any of these? Use Spotlight - that's the "magnifying glass" top right hand corner of your Mac - click on it and type in any of these bad guys name. If you get a hit on your computer than you have it.

Adware was unheard of on the Mac just a couple years ago. It’s now so prevalent that we install our CapMac Health Check, which detects Mal/Adware, on almost every computer that comes in for service.

Adware comes from bad download sites, however, the vast majority of adware seems to come from torrents, sites offering “free” video streaming, or pop ups (Flash Player). Why is the problem getting worse?

Obviously, the people behind all this are having success making money from it. Advertisers are spending lots of money to put ads on your computer screen, and often they don’t understand exactly who they’re doing business with or how their online advertising is going to work. Unethical hackers also frequently take advantage of advertising networks, using tricks to put ads in front of users’ eyes in such a way that they get paid for it. Worst of all are the advertisers who don’t care how they advertise, like the makers of certain junk Mac utility apps which are often promoted through adware.

What should I do in the meantime?

Avoiding adware is quite easy, if you’re careful about what you download.

  • Have us install our HealthCheck program
  • Never download anything from any third-party download site, because there may be an adware payload.
  • Avoid “impulse downloads” - don’t download some cool-sounding app without doing a little research first.
  • Only download apps directly from the developer’s site - do not click on the "Install Flash" pop-up!
  • Neverengage in software or media piracy.
  • Some torrents may be used for legitimate purposes, but I recommend avoiding torrents in general, since their primary use these days is piracy.
  • Don’t go to questionable video streaming sites – get your video fix only from legit sources, such as iTunes, Amazon, Netflix, Hulu or the websites of the various TV networks and movie studios.
  • Read the license agreement in any installer you run, and pay close attention to any mention of special offers. Even if there’s a check box to allow you to opt out of a special offer, quit the installer immediately and throw it away such check boxes are not always respected, and you may get the adware or other junk software installed regardless of what the check box says.

Installing anti-virus software won’t help as it doesn’t detect most adware, and if it does, it won’t be able to properly remove it. I’ve seen plenty of people who have gotten adware despite having anti-virus software installed, and I’ve also seen plenty of people whose anti-virus software completely failed to remove the adware. In fact, in at least one recent case, the anti-virus software screwed up the removal so badly that the Mac wasn’t able to start up any longer.


Say Goodbye to Malware!

Malware, malware, malware with every link you click the potential for trouble exists: Mackeeper, Shoopy, Advanced Mac cleaner, Megabackup, Zip Cloud …

None of these programs do you any good and in most cases get in the way of your Macs performance. How do they get on your computer? We don’t know the definitive answer - you may have asked to have Mackeeper installed under the impression that it does help. In most instances though they enter your world via some pop up from the Internet such as “Your Flash Player is out of date - click here to update now”. It looks real but you’ve no way to tell - so DON’T click on it.

Though these pests are good for our business they’re bad for you. To help combat this irritant we’ve rolled out CapMac Health Care. This is a piece of software we install on your computer that will alert us if you have Malware. At the same time we’ll install a program, Malwarebytes, that will clean up any nefarious programs that might have been installed. Cost to do this? The install is free, and only $5/month to have us alert you if there's an issue found. For business customers there’s a $20 monthly minimum for up to 4 computers and $5.00/month for each additional computer.

Our Health Care program also checks the following:

• Hard Drive Space
• Hard Drive Errors
• RAM issues
• Time Machine failures
• Missing Hardware
• Failing Batteries
• RAID issues
• and a whole lot more

To date, the software runs more than 75 checks on your Mac. Find out before it’s too late that your hard drive is failing, you need more RAM or you haven’t backed up to Time Machine in awhile.

I WANT IT! How do I get it? For individuals bring your computer in and we’ll install CapMac Health Care and Malwarebytes, it's a same day installation. For the business customer, give us a call or drop Dave an email, and we’ll schedule a time to install CapMac Health Care - your first 30 days are free, if you stay with the program we’ll bill you, at an annual rate after the free trial period.

Privacy & other fine print
• CapMac Health Care does NOT have access to personal information such as files stored on your computer’s hard drive(s).
• CapMac Health Careoperates 24/7/365 – alerts will be sent to Capitol Macintosh 24/7/365 but will only be acted upon during normal business hours.
• CapMac Health Careoffers no guarantees as to anticipation of or limiting liability of computer downtime. CapMac Health Care should be considered an extra tool in the IT toolbox to assist the client and Capitol Macintosh at providing improved, proactive service and response.