Apple has determined the under certain conditions on some Apple Watch (1st generation) devices the back cover may separate from the watch case. Apple will service eligible devices free of charge.
Apple will authorize coverage for three years from date of purchase.
This repair program covers all makes of the first-generation Apple Watch, including the Apple Watch, Apple Watch Sport, Apple Watch Hermès, and Apple Watch Edition. Apple recommends that you back up your Apple Watch before bringing it in. At CapMac we can facilitate a mail-in repair/replacement.
If you’ve paid Apple to repair this issue contact AppleCare to see about a refund.