iOS Tip 190 - Cleaning Your iPhone or iPad

It’s all too easy to get your iPhone or iPad dirty with ink, lotion, makeup, dirt, food, and oil.  If your device needs cleaning resist the urge to spray it with window cleaner, rubbing alcohol, or ammonia, even worse, to scrub it with baking soda or borax. That’s because all iPhones have oleophobic—oil repellent—coatings on their glass surfaces that make it easy to wipe off fingerprints. You don’t want to remove that coating any faster than it will wear off normally.  Cleaning products will strip it quickly. Instead, Apple recommends a soft, lint-free cloth such as you would use for glasses or camera lenses.

By the way, though the iPhone 7 and later have some level of dust and water resistance it’s important to avoid getting moisture in the openings—most of the time, a lens cloth should be all you need. While this does seem like common sense, it’s still good to remember that even though these items are glass, they are still electronic devices, and care should always be taken when cleaning them.

iPhone Battery Replacement Program

Effective immediately Apple will replace the battery in your iPhone 6 or newer device for $29, regardless of battery health.

This program runs through December of 2018.    We can do the replacement at Capitol Macintosh; total cost with the battery and labor is $69 before tax.  You should make an appointment for the service which takes about an hour to do.

If you replaced your battery at $79 before Apple's announcement, you may be able to get a refund by contacting Apple support.

iOS Tip 189 - Not Enough iCloud Storage

Before you pay Apple for more Cloud storage check and see what’s using up yours.  On your iOS device go to Settings, Tap your Apple ID account at the top of Setting, Tap iCloud, Tap Manage Storage and review what’s using yours.

If you don’t need some some of the information Tap on it and select Delete.  Once done you can NOT get this information back.   

One of the biggest users of data is iPhone backups (personally I back up to my computer).  Another data hog is photos and videos.  If you have them already in iPhoto or Photos you can safely delete them.

If you just need cloud storage the one of the best rated and least expensive is Backblaze, you can try it for free:  Backblaze


When you’re unboxing your new iPhone (or iPad), it’s time to think about how you’ll move your digital life from the old iPhone (or iPad) to the new one.  If your old device is running iOS 11, you can use Quick Start, a new iOS 11 feature that makes the transfer easy. Just turn on the new iPhone, set it next to the old one, and tap Continue when asked whether you want to use your Apple ID to set up your new iPhone (or iPad). An animation appears on the new device for you to scan with the old one, similar to pairing an Apple Watch to your iPhone. Once you’ve done that, follow the rest of the instructions to enable Touch ID or Face ID and then restore your data and settings from your most recent iCloud backup (you can update the backup first if necessary). Leave the two devices next to each other while data is being transferred, and if possible, keep the new one plugged in and on Wi-Fi after setup so it can download your apps, photos, and music from Apple’s cloud-based services. That’s all there is to it, your new device now has the same information and settings as your old one.

Don't let a liquid spill or drop ruin your holiday and new device - for only $50 you can buy damage protection with NO deductibles!  Stop in and we can get it done for you.


iOS Tip 187: Use the One Handed Keyboard

How to Use the One Handed Keyboard on iPhone

The latest iOS versions support one-handed keyboard mode for iPhone. One Handed Keyboard shifts the touch screen keys over on the screen to the left or to the right, so that it’s theoretically easier to reach the keys with a single thumb. This keyboard feature can be particularly helpful for users who have the larger iPhone Plus and iPhone X models and find them challenging to type on one handed.

You will need a modern version of iOS for iPhone to have this feature available, anything beyond iOS 11 has the capability. The iPad does not have one handed keyboard support.

You can quickly switch into and out of One Handed Keyboard mode on iPhone, here’s how it works:

    1    Access the keyboard anywhere on the iPhone as usual, whether in Messages, Mail, Safari, Notes, etc does not matter
    2    Tap and hold on the Emoji icon in the lower left corner of the keyboard (it looks like a little smiling face icon)*

    1    When the pop-up keyboard menu appears, tap on the keyboard icons to shift into the equivalent One Handed Keyboard mode:

  •       Left: keyboard shifts to the left, if you type with your left thumb this is likely what you’d use
  •       Center: the default iPhone keyboard, centered and not shifted over into One Handed Mode
  •         Right: keyboard keys shift to the right, if you want to type with your right thumb this is probably what you’d use

    3    One Handed keyboard will be enabled, shifting the keys over to the left or right side of the screen depending on what you chose

iOS Tip 186: Print Webpage Articles Without Ads

How to Print Webpage Articles Without Ads from iPhone or iPad, and Safari

This tip is focused on printing articles from Safari in iOS with an iPhone or iPad.

To try this out you’ll obviously need an iOS device with an internet connection, and an AirPrint compatible printer.

This method works to strip down a web page or article in Safari to just focus on the content (text and pictures in the article), which you can then print out as a simplified clutter free version of an article. This process works the same on iPhone and iPad, here’s all you need to do:

  1.   Open Safari and head to the web page article you want to print out
  2.   Tap the Safari Reader button in the link URL bar at the top of Safari, it looks like a series of lines atop one another, this will enter into Reader mode in Safari for iOS
  3.  Once in Reader mode, tap the Sharing action button, it looks like a little box with an arrow flying out of it
  4.   From the Sharing action options, choose “Print”
  5.   Adjust your printer options as necessary and choose the “Print” button to print the article or web page from Reader Mode, stripped of any ads or other content

That’s all there is to it, the resulting printed web pages or articles should simply include the article text, and related article images – nothing else.

This works because Safari mode strips out webpage data that is not directly related to the core content of the web page in question, and by printing from there rather than the regular webpage view, you can print out a simplified version of the article.

By the way, you can also use this trick to save simplified webpages as PDF files.

You may already know this, but Reader Mode has a lot of other great uses as well. You can use Reader Mode on iPhone to make a webpage mobile friendly or easier to read, you can use it to change the appearance of articles and make text bigger, change font faces, adjust colors, and much more.

High Sierra Security Update

Apple has released Security Update 2017-001 to fix a serious vulnerability that enables access to the root superuser account with a blank password on any Mac running macOS High Sierra version 10.13.1.
The critical bug lets anyone gain administrator privileges by simply entering the username "root" and a blank password in System Preferences > Users & Groups.

The security update is on the Mac App Store now, and it should be installed by all users running macOS High Sierra as soon as possible. Regardless Apple said the security update will be automatically installed on all Macs running macOS High Sierra 10.13.1.

Apple has since apologized for the vulnerability:
“Security is a top priority for every Apple product, and regrettably we stumbled with this release of macOS.

When our security engineers became aware of the issue we immediately began working on an update that closes the security hole. The update is available for download, and starting November 30,  automatically installed on all systems running the latest version (10.13.1) of macOS High Sierra.

We greatly regret this error and we apologize to all Mac users, both for releasing with this vulnerability and for the concern it has caused. Our customers deserve better. We are auditing our development processes to help prevent this from happening again.
The vulnerability does not affect macOS Sierra or any other previous version of the operating system.”

To ensure you have updated your Mac, go to the App store, click on the “Updates” icon and verify you have installed this update.

iOS Tip 185 - Bogus "Critical Alert" Message

Microsoft has discovered a scam site tha's targeting both Apple and Microsoft users.

Instead of scary dialog boxes, the site plays an audio message to warn users about a supposed "critical alert from Apple support". The message reads:

"Critical alert from Apple support. Your mac(phone) has alerted us that your system is infected with viruses, spywares, and pornwares. These viruses are sending your credit card details, Facebook logins, and personal emails to hackers remotely. Please call us (number given)  immediately on the toll-free number listed so that our support engineers can walk you through the removal process over the phone. If you close this window before calling us, we will be forced to disable and suspend your Mac device to prevent further damage to our network. Error number 268D3."

This is entirely bogus and you can IGNORE it.  If you can’t get rid of the message turn your phone (or computer) off and restart it.  On your iPhone you can also go to Settings, Safari, “Clear History and Website Data”.

iOS Tip 184 - Language Translater

Think of Siri like your personal translator, it’s super easy to use on iOS:

    1    Summon Siri on the iPhone or iPad by using a button press or Hey Siri voice command
    2    Tell Siri “Translate (phrase) into (language)”, where language is either Spanish, French, German, Italian, or Mandarin Chinese

Siri will instantly translate the phrase into the language specified. The translation is immediately spoken aloud, and also written out in text on the phone. Additionally, there is a little play button next to the translation to play the spoken translation again, so you can easily repeat the translated phrase too.

The key is to tell Siri specifically at the start of the command either to “translate” or ask “how do you say”, followed by the phrase and the language. If you simply tell Siri a phrase and then follow it up with “in (language)” it will not work properly. For example if Siri starts trying to search the web for something you asked, you didn’t make the right request, or Siri interpreted you wrong, or you’re speaking to it wrong.

Not all major languages are supported yet;  currently Siri only can translate between English, Spanish, French, Italian, German, and Mandarin Chinese.

Requirements for Siri translation is that the iPhone or iPad be running iOS 11 or later and has an active internet connection, either cellular or wi-fi.


iOS Tip 183 - Assistive Touch

AssistiveTouch floats a small menu on your display (which you can move about on the screen to wherever suits you) that allows you to carry out gestures such as pinching or multi-finger swipes with a single finger, offers quick access to a variety of functions, and even allows you to activate Siri without pressing the Home button.
There are three ways to activate AssistiveTouch:
    •    Tap Settings > General > Accessibility > AssistiveTouch, then switch on AssistiveTouch
    •    Tap Settings > General > Accessibility > Accessibility Shortcut and then activate AssistiveTouch
    •    Ask Siri: "Turn on AssistiveTouch"

iOS Tip 182: The New Control Center


 In iOS 11 the Control Center has been reduced from the two or three pages in iOS 10 to
 a single page in iOS 11.

AND you can now customize Control Center to a certain extent in Settings >
 Control Center > Customize Controls. Most notably, you can add a
 variety of Apple-provided controls.
Although you can remove a few default controls, others are fixed:
 the networking platter, the media platter, Orientation Lock, Do Not
 Disturb, Screen Mirroring, Brightness, and Volume.

iOS Tip 181 - Edit Screenshots

In iOS 11 there's been a change totakingsScreenshots.  If, like me, you take a lot of screenshots in iOS, then you will no doubt have seen the change in the way this works. Now when you take a screenshot, a preview appears in the lower left hand side of the display. You only need to click on it if you want to edit the screen capture, otherwise it will disappear after a few seconds.
Your screenshot still be saved to your camera roll as normal.

Damage and Spill protection for iPad/iPhone

For $50 you get 12 months of damage protection to have your device repaired or replaced.   Liquid spills, broken screens or other damage.  Want more?  There are plans for up to 3 years of coverage.  All plans must be sold on devices still covered under the 1 year Apple warranty.

$50 ... 12 months ... NO DEDUCTIBLE:  no brainer!

This year alone customers have saved over $19,000 in repair bills using Safeware


Apple Phishing ....

This email has recently been circulating around:

There are a number of tipoff’s that it’s not legit:  poor grammar, misspelling, a request for your credentials …. NEVER click on or open this type of request.

If in you’re in doubt give us a call or type in the login address of the site in question, i.e.: and check into the alleged problem

This type of scam is not limited to Apple; you’ll see similar “requests” from purported PayPal and other sites.

7 tips to stay cyber safe this summer

Posted: July 21, 2017 by Wendy Zamora

You’ve probably already seen the back-to-school ads on TV and rolled your eyes a little bit. We’re with you: There’s still plenty of summer left. That’s why we want to remind you about some of the cybersecurity pitfalls you might encounter during the remainder of the summer season.

Whether you’re home with the kids or heading out on vacation, here are some ways you can tighten up your security profile and avoid spending the rest of the summer reclaiming your identity or filing credit card insurance claims.

1. Monitor your children’s Internet habits during summer break.

Without homework and extracurricular activities for young students, summer days and nights are often spent lounging around on a tablet, cell phone, or laptop, browsing the Internet for funny cat videos or swapping faces on social media platforms. Parents may already enforce safe surfing habits during the school year, but with a more lax schedule may come a more lax attitude.

Be sure to set limits for Internet usage, whether that’s hours spent, sites visited, or apps and video games allowed. It’s also important to discuss online predatory behaviors, from cyberbullying to sexual exploitation (with an age-appropriate audience). Don’t just send your kids off to a room to Internet with abandon. Give them the skills (or possibly the parental controls) to navigate the online world safely.

2. Beware of fraudulent hotel booking sites.

Planning a trip to cap off an incredible summer? Make sure you’re using reputable booking sites for travel. A 2015 study by the American Hotel & Lodging Association found that about 15 million hotel bookings are impacted by rogue travel scams each year. Fraudulent websites or call centers often pretend to have an affiliation with certain hotels, when in fact they have none. This can result in being charged for hidden fees, losing rewards points, incorrect accommodations, fake reservations, and more.

The safest way to avoid being scammed is to book directly through a hotel’s website. Use third-party sites as resources to see available options. If you do want to consider a third-party site, call up the hotel directly to inquire if they are, in fact, affiliated. In addition, be wary of sites that urge you to book one of the last remaining rooms or don’t allow you to see a breakdown of fees.

3. Research hotels’ security policies before you book.

According to cybersecurity expert Matt Suiche, hotels are being targeted more frequently by criminals. Guest credit cards are kept on file for room charges and opportunities for additional spending at spas, restaurants, bars, and shops on premise make these properties attractive targets. In April 2017, InterContinental said that 1,200 of its franchise hotels in the United States, including the Holiday Inn and Crowne Plaza, were victims of a three-month cyberattack aimed at stealing customer payment card data. Also this year, 14 Trump hotels were targeted by hackers raiding personal data such as credit card numbers, expiration dates, and security codes, as well as some phone numbers and addresses of hotel customers.

When booking your hotel, you can ask about privacy and security policies in place for protecting customer data. Does the hotel have cybersecurity software? Is data stored in a secure computer/network? Who has access to it? Their policy should cover this information and more.

4. Watch out for public wifi in airports and hotels.

Yes, free wifi is a wonderful thing. How else would you stream Netflix in your hotel room instead of watching the room service menu options on your TV? However, free wifi is also public, which means that any person in the hotel or airport can access that account with (or without) a simple password. Wifi that isn’t password-protected is especially vulnerable. Add thousands of people accessing it daily and you’ve got a recipe for data breach.

So what to do? Use up your mobile data? That’s one (expensive) way to deal with it. What we recommend, for the layperson, is to avoid sites where you need to login, sites with sensitive info (banking, healthcare, etc.), and especially stay away from making purchases over an unsecured connection. If you absolutely need to access sensitive info on this summer trip—perhaps it’s for business rather than pleasure—you’ll want to look into using a virtual private network, or VPN. In fact, if you are traveling for business and staying at a luxury hotel, you might be vulnerable to a spear-phishing campaign called DarkHotel if you use the in-house wifi network. Better get that VPN cracking.

5. Don’t announce to the world that you’ll be away from your house on vacation.

The lead-up to the vacation is almost as good as the vacation itself, no? It’s hard not to get swept up in the excitement and jump on Facebook to tell all your friends about your upcoming trip. Problem is, unless you are ruthlessly private about what you share (and social media platforms are constantly updating their policies, making it easier for people to find your information that you didn’t intend to), people who aren’t your friends will see that announcement, too. And really, how well do you know that girl you passed in the hallway in high school 30 years ago?

Discussing your travel plans (specifically the dates you’ll be gone) opens you up to a physical security issue. Criminals are known to watch social media in order to target homes they know will be vacant for robbery. So best to wait until you get back until you start posting those trip photos.

6. Look closely at ATM scanners and gas pumps.

Heading to a concert and need to gas up? Hitting up an ice cream truck at the beach and forgot your cash? Be extra careful when stopping at gas pumps or ATMs, especially those unaffiliated with a bank. ATMs and gas pumps are targets for cybercriminals, who might attach skimmers in order to pilfer bank account or credit card data (and eventually drain those accounts).

Before you swipe your card, give the card reader a good tug. If there’s a skimmer attached, it’ll likely pop right off the top. In addition, take a look around the ATM or gas pump for small cameras (smaller than your typical surveillance camera). They’d be pointing down at the keypad in order to capture your zip code or pin number.

7. Avoid credit card fraud.

Easier said than done, we know. This one is extra tricky when traveling abroad. Pick-pocketers steal wallets or credit cards might be accidentally left behind and lo and behold: someone’s charging $2,537.45 worth of train tickets. While many card companies can track fraud and refund you the charges, the hassle of reporting and waiting, especially when overseas, is probably the last thing you want to deal with while sunning yourself in Phuket.

A few ground rules for traveling with credit cards: don’t take them all. Select one or two with high credit limits and low foreign transaction fees. Make copies of the credit cards you’re bringing with you so you can see the numbers and customer service phone number. Leave one copy with a friend and bring another with you. (Just don’t store it in the same place as your credit cards.) And finally, make sure you alert your credit card company of your travel plans so they don’t freeze your account.

Summer is a time to kick back and enjoy. So don’t spend it on the phone with your bank and the IRS. Take these precautions and you can be sure to end this easy-breezy season on a light and carefree note.

Apple Watch Back Cover Issue

Apple has determined the under certain conditions on some Apple Watch (1st generation) devices the back cover may separate from the watch case.  Apple will service eligible devices free of charge.

Apple will authorize coverage for three years from date of purchase.

 This repair program covers all makes of the first-generation Apple  Watch, including the Apple Watch, Apple Watch Sport, Apple Watch  Hermès, and Apple Watch Edition.   Apple recommends  that you back up your Apple Watch before bringing it in.  At CapMac we can facilitate a mail-in repair/replacement.

 If you’ve paid Apple to repair this issue contact AppleCare to see about a refund.

Apple has launched its Back to School promotion

  This promotion will run from July 12th, through September 25th.

Offer details: Get Beats headphones when you buy an eligible Mac or iPad for college. And save on a Mac or iPad with Apple education pricing. Eligible products include: Mac – MacBook, MacBook Air, MacBook Pro, iMac, Mac Pro iPad – iPad Pro

For Mac purchases, eligible orders receive Beats Solo3 Wireless on-ear headphones. For iPad Pro purchases, eligible orders receive BeatsX Wireless Earphones. Take me to the Apple BTS landing page.
Apple offers students and educators special pricing for Mac and iPad. For Mac, students and educators save up to $300 on a new Mac. For iPad, students and educator save up to $20 on a new iPad.

iOS Tip 180 - Airdrop for Everyone?

AirDrop, has been a part of Apple’s mobile operating system since iOS 7.  It gives you the option to share (and receive) files with other devices that are nearby -  whichmay be everybody or just contacts depending on your settings.

The ability to see other devices (or be seen yourself) is in the Share menu. To get to the AirDrop settings, swipe your finger up from the bottom of the screen to open the Control Center panel.

    •    Tap the AirDrop button in the Control Center. In the default setting, AirDrop makes your device visible to others in the Share menu to “Contacts Only,” meaning just the people listed in your Contacts app.
    •    However, if you have “Everyone” selected in the settings instead, anybody within range can see your device in their own Share menu and request to send you a file. As one might expect, the opportunity to harass with unwanted images is a temptation some cannot resist - leaving you prone to “cyber flashing”.  
    •    To disable AirDrop — and your phone’s visibility — select “Receiving Off” in the Control Center’s AirDrop settings.

For further security measures, turn off Wi-Fi and Bluetooth (which AirDrop needs to function) in the Control Center when you are not using them, and change the name of your iPhone to something vague and less personal.