Capitol Macintosh

Capitol Macintosh is honored to be among the elite 20 Authorized Apple service locations to achieve the highest customer satisfaction score in North America - thanks to you, our customers.

Apple has begun honoring service locations who have achieved an impressive average CSAT (Customer Satisfaction) score of 98.4%.  Only 20 (of over 2500)  locations in North America achieved this lofty goal.  We are extremely proud to be in such elite company and to be so thought of by our customers.   Thank you!

As a reference, the US overall average stands at 91%. How did we achieve such high marks? We focus on the drivers to customer satisfaction: as an Apple Authorized Service Provider we scored 96% in Professionalism, 95% in Repair Turnaround Time and 96% in Repair Quality.  Capitol Macintosh has also mastered setting accurate expectations: 91% of our customers reported repair turnaround times as having met or beat the estimate that was provided.

Capitol Mac is also an Apple Premium Service Provider, a program started by Apple in the summer of 2011.  Only 248 of the 2,500 North American service providers have achieved this distinction.

Oh, and 1 more thing:  for 12 fiscal quarters, Capitol Macintosh had been honored with Apple’s Commitment to Excellence award!  This program has been replaced with the Premium Service Provider program which means we’ve now been honored for 16 consecutive quarters - 4 years!  Every year since the program started.

Capitol Macintosh:   Authorized Apple Reseller, Authorized Apple Service Provider, Apple Specialist and Apple Premium Service Provider:  we are in the top 2% of Service Providers in all of North America.

By Adrian Kingsley-Hughes | February 27, 2012, 4:13am PST
Summary: A new malware variant sets out to punish those who haven’t been keeping up to date with updates.
Patching OS X is so simple, but yet there are people who still put it off. A new malware variant sets out to punish those who haven’t been keeping up to date with updates.
The new variant is a Trojan horse called ‘Flashback.G’ and is makes use of two exploits found on older versions of the Java runtime. Users with macs running OS X 10.6 ‘Snow Leopard’ are particularly at risk since this version came with Java preinstalled while 10.7 ‘Lion’ did not.
According to security firm Intego, this malware uses three tricks to try to get itself installed onto a system:
This new variant of the Flashback Trojan horse uses three methods to infect Macs. The malware first tries to install itself using one of two Java vulnerabilities. If this is successful, users will be infected with no intervention. If these vulnerabilities are not available – if the Macs have Java up to date – then it attempts a third method of installation, trying to fool users through a social engineering trick. The applet displays a self-signed certificate, claiming to be issued by Apple. Most users won’t understand what this means, and click on Continue to allow the installation to continue.

This Trojan looks for specific websites (such as Google, Yahoo!, CNN, bank websites, PayPal, and so on) and tries to grab the user names and passwords used to log onto the sites.
If you are running OS X 10.6 then it is vitally important that you check to see that you have the latest Java update installed by running Software Update from the Apple menu.
DO IT NOW!!!

Snap Dot onto your iPhone 4 / 4S, download our free Looker app, and instantly record fully immersive 360° videos right on your iPhone. Going to a concert? You can record the show and the audience. Heading out on a road trip? Leave Dot on the dashboard and record your highway adventures. No matter what you’re recording, Dot sees everything!

In stock at Capitol Mac now.

Those of you who have had their white/black macbook keyboards replaced - here’s what we (and others) do with them …  Missouri teen Taylor Burghard designs jewelry from recycled computer parts for her business, TekChick Designs.  Check it out, a way cool recycling effort.

The flooding condition in Thailand have put a huge crimp on the availability of hard drives.  More than 50% of the world’s supply of drives comes from Thailand and the recent floods have put some factories totally underwater.  In addition the supplier of nearly 100% of drive motors has lost multiple facilities.

What this means to you (and us) is drives are getting scarce and prices, to date, have doubled, from just a couple of weeks ago.   Supplies and pricing are not expected to return to “normal” levels for many months yet.

If you have a computer here for a hard drive issue please be patient as it may take longer that our normal, 2-3 business day, turnaround time.

A recent class-action settlement covers Apple 60W and 85W MagSafe “T” Power Adapters that were obtained in the United States and show signs of strain relief damage. These adapters are used with MacBook and MacBook Pro computers made between May 2006 and April 2010.

If your adapter shows signs of strain relief damage, bring it in so we can determine whether Apple will replace the adapter as per their guidelines.
If customers inquire about the settlement or wish to file a reimbursement claim, refer them to the information they should have received from the Settlement Administration, or refer them to the Settlement Administration resources website.